Who You Are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what you’re looking for!
About The Job
Help customers with technical operating issues by carrying out troubleshooting and field service requests submitted through the International Marine Service Desk. The International Service Engineers for Water, Wind & Fuel Systems will provide technical support for the Alfa Laval Boiler System.
Job Description
Follow to all safety procedures and promptly report any unsafe practices or incidents.
- Perform planned service, commissioning, and troubleshooting for Alfa Laval systems on board vessels, including Ballast Water Treatment (PureBallast), High-Speed Separators (HSS), Fuel Conditioning Modules (FCM), Freshwater Generators (FWG), and other equipment.
- Prepare for service jobs by following the Standard Operating Procedures (SOP) to ensure efficient execution.
- Travel domestically and internationally to service jobs on board vessels, with the potential to sail with the vessel if required.
- Execute maintenance, repair, advanced troubleshooting, commissioning or other related services onboard.
- Communicate effectively with customers in English to ensure clear understanding and satisfaction.
- Document all work performed, and conclusions drawn while on board, and ensure that service reports are signed by the customer.
- Identify potential improvements, including sales leads, and provide advice to customers, passing relevant information to the organization.
- Contribute to the development and improvement of Standard Operating Procedures (SOPs).
- Provide formal training to peers and customers, assist in developing of training material and content.
- Proactively seek central support through ServiceNow or direct networking contacts and share findings with the team to keep colleagues informed.
- Be available to respond to emergency service requests, providing timely technical support to minimize vessel downtime.
Main Competencies
Decisiveness & Execution
- Be solution driven and focus on achieving results and ensure that key objectives are met.
- Take responsibility for actions with a ‘can-do’ attitude.
- Influence events actively and make tough decisions when required.
- Identify urgent decisions and make decisions under pressure.
- Take calculated risks on the basis of adequate information and analysis.
Customer focus
- Put the customers first and be eager to please them in line with company standards.
- Go out of the way to ensure that individual customer needs are met.
What You Know
- High school diploma or higher, bachelor’s degree or similar in Marine Engineering a plus.
- 5+ years field service experience on board vessels familiarity with industry regulations and standards, as well as marine mechanical and electrical systems.
- Fluent in English, both verbal and written.
- Good cross-cultural communication skills.
- Experience from working in an international context and across borders with colleagues and customers from other cultures.
- Good reporting skills. (using MS Word and Excel)
- Experience of working in CRM systems and planning tools.
- Understanding of marine separators, ballast treatment systems with electrical, mechanical and automation knowledge.
What’s In It For You
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.
