Mon - Thurs 8:30 a.m. - 6 p.m.
Fri 8:30 a.m. - 5:30 p.m.
Alternate Sat 8:30 a.m. - 12:30 p.m.
Responsibilities:
• Coordinate with Claims Advisors on information and documents to support claims negotiation and settlement
• Coordinate with Customer Service Coordinators to ensure accurate and timely submission of Letter of Demand (LODs)
• Negotiate with insurers on claims offers on behalf of customers (un-insured losses claims, loss of use/rental, etc.)
• Gather, analyse and present evidence/information on complex claims cases to support in getting customers a fair deal on liability judgements and claims offers
• Provide accurate and timely advices on claims offers and updates on status to Claims Advisors and customers
• Ensure timely closure of claims and escalate cases to direct manager on overdue / low insurers’ offers
• Submit Refund forms for claims due to customers and/or companies upon receiving insurers’ payment confirmation
• Provide timely updates and details of insurers’ claims payments to customers and/or companies. Ensure related reports are updated whenever there is a change in case status
• Ensure all claims document/information are organised and updated to ensure easy visibility/tracking and retrievable:
• Sort and place physical files/documents based on category and status of each claim at designated area
• Update related reports/records for on-time tracking of status.
• Submit closed cases to CSCs for secured storage. Assist in such filing where required
• Carry out claims processes diligently to achieve company’s KPIs (Claims Settlement, Accounts Receivables, etc.)
• Actively initiate/participate to improve such processes when required
• Support in updating or provision of such report(s) on bi-monthly basis or other period specified by management
Requirements:
• At least 2 years of working experience handling Motor Insurance
• Minimum GCE "O" level.
• Independent individual who is able to multi-task in a fast-paced environment
• Meticulous, committed and a strong team player.
