Objectives of this Role-
- Delivery leadership for multiple public sector engagements in Singapore: Hands on delivery leadership across project teams, ensuring program goals and contractual commitments are delivered with desired quality, SLAs & customer satisfaction
- Deliver Quality outcomes: Strategize, plan, implement and deliver projects using right processes, tools fit for purpose; drive continuous service improvements and value-added services for our customers
- Collaborate: Actively communicate & collaborate with key stakeholders
- internal & external for project execution; work with sales and service lines for enabling growth
- KPI’s & KRA’s - Effective planning, tracking & management of Delivery and Operational KPIs / KRAs
- People Management: Active engagement with associates across project and program teams for a productive and happy working environment, creating opportunities for learning & growth.
Responsibilities
- Lead by Example: Hands on delivery and operations management across projects, in line with contractual commitments and SLA’s; as well as organizational goals & KPI’s
- Work closely with key stakeholders, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
- Actively collaborate with various service lines and external partners, if any, necessary for executing customer programs / projects successfully
- Analyse, evaluate, and overcome program risks, and produce program reports for management and stakeholders
- Manage budget, cost estimates for projects and be accountable for delivering against established business goals/objectives
- Enable new solutions by engaging with appropriate service lines and external partners, as required
- Actively work with Sales & PreSales and competencies across Service Lines enabling new opportunities for growth
- Active collaboration with all support functions for Operational needs across Program / Projects.
- Human Resource Planning, driving learning goals, upskilling, future skilling for associates across your program
Skills and Qualifications
- Overall experience of 18 + years, with at least 7+ years of hands-on experience in delivering large transformation programs.
- Proven delivery & program management for large business application transformation programs, Fixed Price System Integration Implementation Projects & Managed Services engagements
- Exceptional leadership, time management, facilitation, collaboration, communication and organizational skills
- Capable to work and drive project teams on problem solving – technical or functional
- Capable to lead large teams across multiple locations - onsite & offshore
- Capable in stakeholder management, presentations to Senior Leaders / Steer
- Co members and driving critical action items to closure.
- Capable with active engagement of customer and 3rd party project stakeholders focus on scope, change management and driving timely resolution of actions and open issues.
- Hands on with ensuring and establishing a detailed work breakdown structure, identifying & tracking project critical path, tracking issues, identifying / mitigating risks; driving quality standards and measures for high quality deliverable with timely reviews and sign offs.
