Responsibilities:
- Proactively manage and maintain routine availability for 24x7 maintenance support calls, being on standby as required.
- Log, track, record and resolve system problems, incidents, issues, requests, and queries raised by users through phone/email/ticket within SLA standards.
- Perform proactive maintenance, apply latest firmware and patches.
- Able to work closely with vendors to address, track, execute and ensure proper closure of technical support cases.
- Has strong knowledge with VMware, Storage, Hyper-V, Windows, Linux, and backup solutions.
- Has good knowledge on administration of Windows server with active directory, DNS,DHCP and High Availability.
- Performing backups, troubleshooting and problem resolution for servers associated with a VMware virtual infrastructure.
- Familiar with Microsoft, Azure & AWS networking systems.
- Familiar with backup solutions such as Veeam, CommVault etc.
- Familiar with Cyberark PAM, Vault, PTA etc.
- Ability to provide customers’ satisfaction and execution for all project deliverables.
- Develop expertise to train sta
