Job Description & Requirements
Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery/execution
Perform Operational Requests (e.g. adhoc batch file execution, SFTP authentication and authorization, sanity checks after server maintenance activities, etc)
Knowledge and understanding about application architecture and how they interact with various systems
Experienced in troubleshooting and resolving critical incidents, Strong in troubleshooting and Support office software
Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
Excellent communication skills and ability to handle communication at different levels and diverse population
Knowledge of Java, SQL, Unix (and any other programming language background is preferred)
Ability to handle multiple tasks simultaneously
Build and update knowledge base from incident and problem tickets, Managing Incident and request tickets.
Must comply with client’s standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures & guidelines Willingness to be trained in other technologies used by the project
