Duties & Responsibilities:
- Manage order processing, fulfillment, and logistics to ensure customer satisfaction, including maintaining accurate sales and logistics records.
- Proactively address and resolve customer inquiries and complaints, improving customer relationships and experience.
- Support the implementation of customer service solutions and business process improvements to enhance efficiency.
- Collect customer feedback, coordinate with team members, and assist in accounts and ad-hoc tasks as needed.
Experience:
- Requires tertiary education, preferably with experience in the optical industry.
- Strong background in customer service and documentation is preferred.
- Proficient in Microsoft Excel and Word, with excellent communication skills and a professional, positive attitude.
- Must be adaptable, able to multitask, work under pressure, and maintain composure with stressed customers, demonstrating a focus on quality, accuracy, and consistency.
