Responsibilities :-
- Proficient in opening and closing store
- Perform daily operations tasks
- Reports updates on sales, labor, and operations, issues to supervisor and makes recommendations
- Responsible for accurately projecting and controlling of P&L line items to meet or exceed budgetary
- Expectations without compromising on work standards, and provides recommendations on making improvement for the outlet/company
- In-charge of stock check & ordering, confirm the condition of all delivery items are within specifications, and ensure proper storage of all stocks
- Oversee that all equipment of the entire store are fully-functioning, taking initiative for simple repair works where necessary
- Manage inventory control and usage
- Provide service excellence to our customers and able to handle complaints and perform service recovery
- Develop action plans to increase sales, average check through marketing, local store promotions and suggestive selling
- Writes weekly staff schedule and ensure compliance with schedule that balances budgeted hours, supervision of operations and management quality of life
- Prioritizes and assigns task staff throughout shift
- Able to place accurate orders to suppliers by refining and following par levels and unit per thousand usage, forecasting, and then supervises proper receiving of goods
- Ensures proper product rotation (FIFO), product quality before stocking/restocking
- Trains and supervise team members to ensure standards in all areas are met
- Identifies and rewards team’s performance, accomplishments and motivations levels and proposes new methods for retaining and inspiring staff.
- Conducts written and verbal staff evaluations
- Explore opportunities to participate in special events and promotions and creates event briefs to communicate proposal to superiors
- Ensures that all staff are aware of latest company policies and procedures through verbal and written communication
- Demonstrates outstanding time management skills and Total store awareness, meets deadline and priorities assigned task.
- Assist in facilitating store’s operations meeting, training courses and team building exercised
- Understands and troubleshoots control sheet, daily/weekly inventory and sales report
- Able to perform entry of deliveries accurately
- Undertake any operations related duties as assigned by the Store in Charge / Manager On Duty
Requirements :-
- Minimum Diploma in Hospitality.
- Minimum 2 years of F&B or Retail service industry experience required.
- Knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
- Strong interpersonal and communication skills.
- Excellent leadership skills.
- Comfortable setting priorities and delegating tasks as needed.
- Extremely organized and detail-oriented.
- Salary will commensurate based on position. Junior applicants will be considered as Shift Supervisor.
- Applicants will undergo Manager-In-Training training before running the operations independently.
