What's your role?
Attend to warranty request from customers and also provide installation service from customers ( (Shopee, Lazada, Qoo10, Retail outlet) Product category: Electronic Gadgets (car dashcam, smart watch) & Home Appliances(TV, audio speaker, kitchenware)
- Testing & Troubleshooting
- Repairing - with spare parts provided
- Communicate effectively with customer to schedule appointments and provide relevant information about the installation process
- Documentation for entire inspection and repair process
- Perform on-site inspections and preventive maintenance services
- Ensure a positive customer experience by being courteous, professional, and responsive to any questions or concerns they may have
- Converting angry customer into DASHER's friend
What's the skill required?
- Entry level candidates are welcomed to apply!
- Good command (both spoken and written) in English and 中文 in order to communicate with Chinese speaking customers and suppliers
- Passionate in IoT, electronic gadgets and home appliances products
- Able to work 5.5-Day a week, Mondays to Friday, 9am to 6pm, Saturday, 9am-1pm
Who's there to support you?
Do not worry! Everything starts with a training where your senior will guide you through our products information and internal communication process flow.After the onboard training session, you will be guided by your team lead starting the day-one you hands-on for repairing, you're not doing this alone! He will also be your mentor should you require assistance or clarification on all work-related matters.You will be involved into various internal sharing session about latest info on new product launching and new technology trending related news update.
Benefit Package
1. Must-have:
- CPF contribution
- AWS
- Annual Increment
2. General:
- Medical Benefit
- Optical Benefit
- Dental Benefit
- Annual Leave
- Medical Leave
- Compassionate Leave
- Parental Leave
- Child Care Leave
3. Special at DASHER:
- Insurance
- Laptop provided
- Company Trip
- Anniversary Gift – Thank you to be with us!
- Birthday Gift – Must celebrate!
- Snacks, and Refreshment provided
- Staff Discount – The deal can go real crazy~
