Responsibilities
• Microsoft 365 Application Ownership and manage Application/Software lifecycle
• Manage core Microsoft 365 Office Apps (including Visio, Project, OneDrive and MS Teams clients) on Windows, Mac and mobile platforms
• Provide support for monitoring, managing availability, handling service request and incident, perform root cause analysis, measuring the performance and produce monthly report.
• Work together with the support team as well as the other infrastructure team, security team to deliver the services.
• Examine and control Office related add-ins
• Application Packaging and Deployment through SCCM/Intune
• Familiar with Windows and Mac Operating Systems
• 3rd Level Application support for Windows, Mac and Mobile
• Deployment Coordinator, Packages / Updates / Patches / New Versions
Requirements
• Minimum 5 years of experience in providing IT support with a minimum of 2 years in managing Microsoft 365.
• Desirable professional education or equivalent certification (e.g., Microsoft Azure, Microsoft 365)
• Strong IT infrastructure knowledge (e.g., software, patching, policies, Windows and Mac operating system)
• Advanced PowerShell scripting, PowerShell, SCCM/Intune
• Technical expert in Client related Project work and PowerShell scripting
• Customizations through GPO/Cloud policy/Intune (Windows), Jamf (Mac/Mobile)
• Service Now or any Incident management ticketing tool
• Familiar with iOS and Android Operating Systems
• Familiarity with ITIL and IT Service management.
• Experienced in Microsoft Power Platform will be advantageous.
Licence no: 12C6060
