General Traits:
- Charismatic and approachable.
- Committed to delivering service excellence.
- Able to stay composed under pressure.
- Patient in training and guiding inexperienced staff.
Roles During Operations:
- Perform Guest Relations Officer (GRO) duties according to company SOPs.
- Highlight customers requiring special attention during roll-call.
- Manage walk-in customers to optimize table turnover and manage waiting times.
- Collaborate with service team to ensure timely table turnovers.
- Coordinate customer arrivals and seating to ensure smooth operations.
- Personally greet Premium members by name.
- Survey diners, handle, and resolve complaints.
- Build and maintain customer relationships.
- Lead the GRO department to ensure high service standards.
- Train the GRO team to improve proficiency and efficiency.
Roles During Non-Operations:
- Follow up on upcoming reservations within the standard timeframe.
- Ensure GRO department’s opening and closing are aligned with company standards.
- Prepare sales quotations and event materials.
- Set up GRO departments at new outlets, including staff training.
- Address and resolve customer feedback via email and online platforms.
- Standardize GRO department procedures across the brand.
- Assist the Restaurant Manager in training the service team on customer relations.
- Participate in company initiatives and special projects as needed.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd
EA License No. 20C0270
