About Us
At Speech Concept, we provide inspiring and enriching programmes to students -
preschool through early tertiary. Our team aims to empower the next generation and help
them navigate through their education journey in a fun and purposeful way. Join us on
our journey as we give our students the platform and support to push boundaries.
About the Opportunity
As Speech Concept, you will be the primary point of contact for the Community and act
as the "face" of Speech Concept! You will report to your centre each day to support the
rest team to achieve the following:
- Build a welcoming and collaborative community environment through events and building relationships!
- Ensure that your centre is fully operational and processes are running efficiently.
- Drive growth and promotion of Speech Concept-provided service offerings.
- Take direction from the Business Manager to support the team as necessary.
- All of this while illustrating Speech Concept's core values and working towards achieving our mission.
In this role, you'll:
Front Desk Management:
(Being present and contributing to a positive learning environment)
- Cover the front desk during the centre's set business hours1 and be an on-site point of contact.
- Learn the names of students and parents with the goal of building relationships in order to facilitate the sense of community.
- Anticipate students and parents needs before they arise using relevant information collected about members to enhance and personalise their experience.
- Keep the front desk clean and organised.
- Answer any questions from students, parents, new clients and the extended team.
- Organise and follow up on any enquiries in relation to your community.
- Represent our brands and programmes.
- Investigate, escalate, and resolve service recoveries.
Centre Operations:
(Maintain operational excellence)
- Ensure administrative processes and SOPs are observed and completed which includes following up with our Leads and Enrolment pipelines.
- Receive, process, sort, and organise all messages and mail.
- Ensure centre-specific operational requirements are met for each programme (logistics, materials)
- Gather and input notes into our customer relation management system about students and parents.
- Learn and explain Speech Concept policies and procedures and communicate, inform, and update students and parents.
- Maintain the community database and report to the Business Manager with relevant KPls.
- Write and send broadcasts relating to centre updates.
Student and Community Engagement:
(Generating engagement and genuine interest in our centre and programmes}
- Consistently celebrate students' successes and milestones through gifts and notes.
- Distribute all necessary info to promote programmes including creation and posting of weekly events poster and individual event posters.
- Provide feedback on programming types (based on student makeup} and evaluate events based on attendance, satisfaction, and impact on the team.
- Play a creative and executive role in event planning and execution with community
- stakeholders.
- Identify and execute opportunities to connect students with the right programme offerings.
- Learn and understand the in and outs of the local education system (e.g., DSA, GEP, PSLE, 0-Levels and N-Levels, Special Needs Assistance, Preschool} which are knowledge required when conversing with parents.
- Keep the team updated on opportunities for students in your community (e.g. performance, competition opportunities}.
About You
We'd love to hear from you if you meet the qualifications below:
- Have a minimum of a Degree education.
- Customer service and/or sales experience is a plus.
- Must have strong verbal and written communication skills.
- Outstanding interpersonal and multitasking skills.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
- Passion for entrepreneurial communities and education.
- Be self-sufficient and solution-focused and be able to act quickly in the interest of our brand and customers.
- Proficient in basic computer skills.
Life at Speech Concept
Being part of the team at Speech Concept is more than just a job. We believe the magic
of your work is sparked by the passion you bring. Here, we aspire to work to provide
quality programmes to the community and play a positive role in the growth and
education of students.
