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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Assistant Service Manager
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Assistant Service Manager

Day One Pte. Ltd.

Day One Pte. Ltd. company logo

Responsibilities:

  • Assist in the Outlet Manager in the operations of outlet
  • Drive revenue, maximize profits and minimize costs of the outlet
  • Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
  • Ability in handling customers’ feedback and maintaining high service standards
  • Responsible in maintaining overall cleanliness of outlet area
  • Form robust relations with team members and assist in their development
  • Manage staff discipline, appearance and work performance
  • Co-lead the team to achieve high quality services delivered to guests at all times
  • Responsible for recruitment, orientation and training of staffs
  • Responsible for monthly staff’s schedule planning
  • Any other ad hoc duties assigned by the company

Requirements:

  • Candidate must possess min. Diploma in Food & Beverage or equivalent
  • Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
  • Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
  • Strong customer service and problem solving skills
  • Strong planning and people management skills to lead a dynamic service team
  • Team player with excellent interpersonal and communication skills
  • Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
  • Able to work in fast-paced F&B environment
  • Able to commit shift work, weekends and public holidays
  • Proficient in MS Office applications for administrative work

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