Position Overview
As Assistant Manager, you would be responsible for assisting in the daily management of activities and services of Cassia in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
The Role
A. Leadership of the Outlet
- Attend departmental meetings, line-ups and other training as scheduled
- Be aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes
B. Maintain Guest Experience
- Provide guest with an enjoyable and expertly served dining experience
- Maintain complete knowledge of hotel layout, room capacity, hours of operation for other outlets, proper table set-up and maintain the grooming standards of the hotel
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction
C. Maintain Hygiene, Safety and Standards
- Review findings from the audits conducted by the F&B Supervisor in relation to the hygiene, waste management Standard Operating Procedures (SOPs), Workplace Safety and Health (WSH) policies and procedures etc
- Identify operational challenges and deficiencies and work with relevant parties to formulate necessary action plans to improve operational efficiencies
Talent Profile
- Minimum 3 years of supervisory experience in formal restaurant service
