Job Description:
- Will be responsible for the administration, maintenance, and support of SAP ECC systems within an AMS setup.
- This role requires a strong understanding of SAP landscapes, excellent troubleshooting skills, and the ability to work in a dynamic environment with cross-functional teams.
- The ideal candidate will play a key role in ensuring the stability, performance, and availability of SAP ECC systems to meet business needs.
- System Administration: Manage and monitor SAP ECC systems, including system health checks, user administration, and authorization management.
- Perform regular SAP system maintenance tasks such as system refreshes, kernel upgrades, patch management, and transport management.
- System Performance and Tuning: Monitor system performance, analyze system logs, and perform performance tuning to optimize SAP ECC system performance.
- Troubleshoot and resolve issues related to SAP ECC systems, databases, and underlying infrastructure.
- System Support: Provide day-to-day technical support and resolve incidents within defined SLAs.
- Collaborate with the AMS team to handle service requests, change requests, and problem management.
- Coordinate with vendors, hardware teams, and other IT departments to resolve complex technical issues.
- Backup and Recovery: o Implement and manage SAP ECC backup and recovery strategies, ensuring data integrity and system availability.
- Conduct regular system backups and disaster recovery drills to ensure readiness for any unexpected outages.
- System Upgrades and Migrations: Participate in system upgrades, migrations, and patch management activities.
- Provide support during SAP projects including system installations, configuration, and go-live support.
- Documentation and Reporting: Maintain up-to-date documentation for SAP ECC systems, processes, and procedures.
- Generate and analyze system performance reports, providing recommendations for improvements.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 5+ years of experience in SAP Basis administration within an AMS or support environment.
- Strong experience with SAP ECC systems.
- Experience in managing SAP landscapes in on-premise environments is a plus.
- Technical Skills:Proficient in SAP Basis administration, including system installation, configuration, and maintenance.
- Deep understanding of SAP ECC architecture and components.
- Strong knowledge of operating systems (Linux, Windows) and databases (Oracle, MSSQL).
- Familiarity with SAP Solution Manager for system monitoring and management.
- Experience with backup and recovery tools and disaster recovery processes.
- Soft Skills:Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills. o
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills with attention to detail.
- SAP certification in SAP Basis Administration.
- Experience with SAP security and authorization concepts.
- Knowledge of ITIL processes and experience working in an ITIL-aligned environment.
