Job Overview
A coordinator of guest services and as ‘eyes’ and ears’ of the management, duties will include the welcoming of all VIP guests, soliciting for feedback, addressing service and product issues and looking into the general well-being of our guests. The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.
Key Responsibilities:
- Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
- Assignment of rooms for all arrivals
- Monitor and control guest's credit status to ensure that payment is collectable and received on time
- Ensure that all arrival rooms are checked and the amenities in the room prior the guest’s arrival
- Welcome and bid farewell to all VIP guest
- Be familiar with and ensure that all preparations for arrivals and departures are well organized
- Ensure that the lobby and the public areas are kept clean and maintained at all times
- Handle complaints or incidents/accidents occurring in the hotel and report the
- incidents handled accordingly in the Log Book
- Scheduling of staff
- Maintaining complete knowledge of hotel features and offerings
Talent Profile:
- Minimum Diploma in Hospitality Management
- 2-3 years of work experience in guest services or front desk operations
