1. Provide technical support to business opportunities.
2. Support to Project-designated product or proposal. Comprehensively coordinate resources, successfully accomplish project POC (Proof of Concept) with significant effectiveness.
3. Prepare project delivery, plan design and review, testing and verification, to ensure that the solution can be stably implemented.
4. With active promotion, projects executed in reasonable process, and delivered with high quality and detail and accurate project materials and deliverables in time.
5. Quickly solve problems in the progress and receive good comment from customers; promptly feedback problems to corresponding departments with advice valuable for effectively improving products and solution;
6. Continuous follow-up on Projects, maintain project delivery record and data sorting; participate in project acceptance test and presentation, and produce project summary report after completion of the project.
7. Collection and Analysis of System and Product Needs, Output of Quality Report, Collection and Analysis of Competing Product, Comprehensive Record of Mid/Large-scale System Implementation.
8. Provide technical support in new product/proposal introduction, material output of product technology, material output of product promotion, marketing activity support.
9. In charge of Planning and Implementation of Customer/User Training
Responsibilities:
1. Responsible for technical support;
2. Write product solutions and responsible for inquires of technical parts of related products.
Requirements:
1. At least Polytechnic or Bachelor’s degree in engineering, telecommunication or computer science related.
2. At least 1 year experience of technical support in IT/CCTV/telecom related industry;
3. Good communication skills and sense of customer-focus, fluent in English and Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
