Benefits:
- Flexible Benefits
- Learning and Development Opportunities
- F&B Staff Discount
Operation:
- To assist with all departments when necessary
- To assume responsibility for the running of the Hotel in the absence of senior management
- To coordinate guests and staff during an emergency and have good knowledge of fire procedures
- To liaise well with all departments, ensuring that communication of the day’s activity is clear and understood
- To make sure that Company policy and the Vision are followed at all times
- To complete daily inspection and cleanliness of all hotel facilities
- To complete a full handover with the previous and following Duty Manager communicating directly where possible otherwise full details as appropriate in the DM file and email
Guest Services
- To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements
- To ensure that the standards of service in all areas meet the required levels
- To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the FOM and colleagues in a constructive and clear manner
- To obtain feedback from guests and to use this to improve service
