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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Support Executive (12 Month Contract))
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Customer Support Executive (12 Month Contract))

Starhub Ltd.

Job Title: Customer Support Executive (12 Month Contract))

Responsilbilites

  • Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
  • Providing accurate and timely information about the company's products or services based on the defined set of QnA
  • Resolving customer issues efficiently and in a friendly manner
  • De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
  • Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
  • Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
  • Provide weekly report – SLA, key queries, new escalation/ topics from customer queries

Qualifications

  • Previous experience working in a customer-facing role/ contact centre/ telemarketing
  • Proficiency in using a computer, ability to quickly learn how to use different software
  • Process-oriented and customer-oriented mindset
  • Highly proficient in both written and verbal English to communicate effectively with our consumers

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