Job Description:
- Participating in strategic and tactical planning discussions to continuously improve the salesforce.com platform.
- Participating in integration designs and developments.
- Configuring and maintaining the functional objects of Sales & Service Cloud.
- Creating and managing workflow rules, data validations, triggers, and object customizations where required/appropriate.
- Creating and maintaining reports and dashboards.
- Customizing Object fields, page layouts, record types, searching, list views, etc., (which may include, where appropriate, using Lightning, Visualforce and/or Apex).
- Managing operational requests and assisting in the escalated resolution of support issues, working with diverse user groups when required.
- Creating and maintaining system interface diagrams, functional designs, and technical specifications.
- Proactively identifying production risks and creating actionable mitigation plans.
- Participating in the Agile development process where applicable/appropriate.
Requirements:
- Minimum 2-4 years’ experience in Salesforce Administration with Force.com (Apex classes, triggers and Visual force) implementation experience.
- Lightning components development experience is preferred.
- Communities experience and Marketing Cloud knowledge is added advantage.
- Deep understanding of Salesforce.com technical requirements, system configuration, user requirements and all related policies and procedures.
- Experience working with workflows and triggers to automate tasks.
- Experience in writing Apex Classes, triggers and Visualforce pages.
- Ability to work/meet deadlines.
- Excellent verbal and written skills.
