Job Scope
1. To support and drive Bank’s Generative AI initiatives in improving Contact Centre operations, employee journey and overall customer experience.
2. Ensure smooth delivery of Contact Centre system enhancements in Corporate Banking (such as CRM and telephony) and fixes through comprehensive testing.
3. Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.
4. Strong ownership of assigned projects and ensure tasks are completed to meet project timeline.
5. After office hours and weekend/PH work are expected to support releases during off-peak hours.
Requirements
1. Diploma or Bachelor’s Degree in Computer, IT, Engineering or Business equivalent.
2. Good understanding in Software Development Lifecycle (SDLC) and AI.
3. Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc
4. Experience in Agile Project Management and Customer Service is preferred.
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