- Location: Henderson Road
- Working Hour: 5 Days work Week 9AM – 6PM
- Salary: $4,500 - $5,000
Responsibilities:
- Be the primary technical contact for customers and in house repair jobs
- Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
- Identify and translate customers’ requests ;
- Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
- Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
- Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
- Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
- Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
- Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
- Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
- Identify potential sales opportunities and forward the information to the sales teams.
- Identify the spare parts needed for Sales team to quote to customer
- Recommend spare parts needed for regular maintenance/during troubleshooting
- Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
- curb warranty costs.
- Be responsible for the collection of outstanding payments for the Customer Service department
- Maintain proper records of interaction with customers within the CRM tool
- Control offers and order confirmation as per applicable procedures
Requirements:
- Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
- Degree in Mechanical Engineering
- With hands on experience on compressors, turbines and pumps mechanically
- Be willing to travel if needed.
If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.
Whatsapp: +65 8525 2419
Email: [email protected]
Tan Man Ee Reg No: R22108289
The Supreme Hr Advisory Pte Ltd EA No: 14C7279
