This role is responsible for overseeing a team of accountants who provide outsourced accounting services to clients. The role involves managing and supporting the team in handling complex accounting tasks, ensuring high-quality service delivery, and fostering professional development. The Head of Accounting will collaborate with clients to understand their needs, troubleshoot accounting challenges, and maintain strong client relationships while driving operational excellence within the team.
RESPONSIBILITIES:
- Lead, train, and manage a team of accounting managers overseeing a diverse portfolio of accounting clients.
- Develop and implement structured training programs to address knowledge gaps and keep team members informed about key regulatory updates.
- Recruit high-quality, skilled candidates who will enhance the team's success.
- Ensure the quality of service delivery from team members, including timely and accurate billing, effective client relationship management, and achieving high client satisfaction and retention rates.
- Plan and organize work efficiently, providing effective leadership and guidance to staff to meet service scope and timelines.
- Demonstrate expertise in primary accounting frameworks and financial reporting as regulated by ACRA, with a strong understanding of regulatory requirements for various company structures in Singapore, particularly private limited companies.
- Gain a thorough understanding of client operations, processes, and business objectives, applying this knowledge to engagements.
- Offer guidance to team members for complex client requests, ensuring issues are resolved effectively and appropriately.
- Collaborate with stakeholders to achieve strategic goals, including building a knowledgeable team, automating processes, establishing robust workflows, enhancing customer service, ensuring accurate filings, meeting compliance deadlines, and improving profit margins.
- Ensure that you and your team execute tasks efficiently and effectively while contributing to continuous process and knowledge improvements.
- Uphold the highest professional standards and maintain strict client confidentiality.
QUALIFICATIONS:
- Recognized degree in Accountancy or a related field.
- Professional certification (preferably ACCA, CPA, or CA) and a member of ISCA.
- More than 8 years of experience in client-facing roles, handling complex accounting matters, including commercial and/or audit experience.
- A proven track record of over 3 years in a leadership role within a fast-paced, technology-driven environment.
- Strong understanding of Singapore regulatory compliance.
- Proficient in Google Workspace and Microsoft applications.
- Resourceful, with experience using various productivity software to enhance daily operations.
- Self-motivated, positive, proactive, highly organized, and detail-oriented.
- Excellent interpersonal and communication skills.
- Ability to adapt to a VUCA (Volatility, Uncertainty, Complexity, Ambiguity) environment and contribute to process improvement initiatives.
- Capable of meeting tight deadlines.
EA License Number: 23C1935 | EA Personnel Number: R1551292
