Summary of Position
The Assistant Client Responsible Manager (ACRM) position is dedicated to the project and provides support to the CRM Team in aircraft account management, accommodating all types of client requests (non-trip related). This ACRM position requires working alongside with the Client Aviation Manager (CAM) and the Client Support Executive (CSE) to resolve any issues related to Crew, Operation, Maintenance, Insurance and Client Complaints.
Job Description
- Assist and coordinate with aircraft management client accounts during the contract.
- Assist in maintaining close relationships with a portfolio of ultra-high net worth clients related to aircraft management.
- Assist in monitoring client accounts and provide suggestions when needed.
- Monitor the aircraft's financial status to ensure every dollar spent by the customer is justified.
- Support and coordinate business development activities with an aim to expand the fleet of managed aircraft in the Southeast Asia region.
- Support and coordinate process streamlining projects to achieve a more efficient internal workflow.
- Opportunity for promotion to a ‘Standard’ CRM position after the probation period, contingent upon outstanding performance during that time.
Qualification and Requirements
- Bachelor's degree or equivalent professional qualification.
- At least 3 years of experience in a customer relationship-related role.
- Experience in the Commercial Aviation industry is preferred; a Corporate Aviation background is a plus.
- Ability to work collaboratively in a team environment.
- Flexibility to work extended hours during peak project phases or deadlines.
- Must be Able to communicate in English and Chinese. Other Asian languages are a plus.
- Applicant Must be a Singapore Citizen or Permanent Resident
Submitting Your Application
Interested parties please send your full resume with expected salary and date available to => [email protected].
TAG Aviation Asia Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
