- Position : Credit/Debt Control Manager (Purchase Hire/Consumer Financial Services)
- Location : Sin Ming Drive
- Working hours : Monday - Friday 9am - 6pm
- Salary (commensurate with experience) : Up to $6500 + AWS + Performance Bonus + 14 Days Annual Leave
- Duration : Permanent
- Industry : Automotive/Automobile
Main Responsibilities:
- Execute and oversee the collections department’s daily operational activities
- Develop and implement effective collection strategies to minimise delinquency rates and reduce bad debt.
- Analyse collection metrics to identify areas for improvement and ensure targets are met.
- Collaborate with other departments to enhance overall customer experience and resolve issues
- Manage communication with customers regarding overdue accounts, using a balanced approach of firmness and empathy.
- Resolve escalated customer complaints and negotiate payment arrangements or settlements.
- Develop customer retention strategies to enhance loyalty and minimise defaults.
- Ensure adherence to legal and regulatory requirements related to collections and hire purchase agreements.
- Maintain accurate records of customer interaction and payment agreements.
- Identify and implement process improvements to streamline collections operations and to enhance efficiency.
- Stay updated on industry best practices.
- Liaise with solicitors regarding collections disputes and escalations.
- Other ad-hoc activities assigned
Requirements:
- Minimum 5 years’ proven collections experience in the hire purchase or financial services industry
- Minimum Degree or equivalent qualification
- Strong knowledge of the Hire Purchase Act is a plus
- Bilingual in English and Mandarin to converse with Mandarin speaking associates
Email to: [email protected] or call me at: 6398 5682 for more information.
Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!
***We do not charge our candidates any referral fee nor bind them with any contract.***
Diana Okta Tio
Deputy Consulting Director (APAC)
Reg no.: R2094678
EA No: 13C6684
Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.
If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.
