- Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table in accordance with outlets' seating procedures.
- Be familiar with the menu, promotions, and service procedures.
- Provide full assistance to guests concerning general queries.
- Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
- To work closely with the Operations / Service Operations Manager, shift leaders, and staff members to ensure all guests are greeted properly and escorted to their ready tables.
- Obtain familiarity with venue policies and procedures in reference to training, safety, and security.
- To familiarize with the work nature and responsibilities of floor staff and all the venue events.
- Ensure the reservation desk are well maintained. Assist manager in keeping traces of guest history profiles.
- Maintain an adequate supply of stationery as required.
Job requirements:
- Well-groomed and professional disposition
- Service orientated, friendly and good interpersonal skills
- Good command of written and spoken English
- Able to communicate with all levels
- Good leadership, performance management and coaching skills
- At least 3 to 5 years of relevant experience in a similar industry
