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Jobs in Singapore   »   Jobs in Singapore   »   Engineering Job   »   Infra Specialist / Engineer
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Infra Specialist / Engineer

Flintex Consulting Pte. Ltd.

Flintex Consulting Pte. Ltd. company logo

Job Description:



• Provide assistance, knowledge and user support in all aspects of IT to ensure the company's business gets maximum benefit from IT systems


• Perform system changes and developments to any of company's systems and applications to agreed standards and timescales.


• Provide basic hardware/software configuration, fault finding and problem resolution.


• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network and business applications.


• Provide video and audio-conferencing system support to end users


• Supporting Group Digital projects/initiatives


• Liaise with external support organisations to ensure their service meets company's business requirements e.g. Service Desk, Telecoms provision and support.


• Answer technical queries and meet operational service levels


• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.


• Work as a team member and share knowledge with colleagues.


• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.


• Generate KPI’s and reports to share details on the IT service and IT activities.


• Provide user training, hints and tips and other user assistance as required on systems and applications.


• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.


• Be available to support the business during ‘out of core hour’ working time.


• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.


• Manage incidents and requests from customers.



Job requirements


• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.


• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.


• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications


• Good understanding of mobile / smart devices, Android and iOS


• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business


• Good working knowledge and experience in managing Office365 and Azure


• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.


• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation


• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications


• The ability to work within a team and be willing to share learning and to learn from others.


• Possession of good verbal and written communication skills.


• Maintain good personal skills and an ability to cope with potential conflict.


QUALIFICATIONS AND EXPERIENCE



• IT / engineer related diploma from polytechnic or degree from university


• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.


• ITIL Foundation V3 would be beneficial


• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.


• Familiarity with professional development standards


• Thorough knowledge of IT products and the marketplace


• Maintaining a good network of contacts within IT and within the business


• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.



PREFERRED SKILLS


• Strong interpersonal, communication and presentation skills.


• Must be analytical, self-driven and proactive in keeping up with new technologies and attention to details.


• Independent worker with initiatives, resourceful, positive attitude, friendly deposition, good team player and able to deliver results within tight deadlines.


• Experience of project management tools and techniques to assist in major Information Technology implementation projects.


• Some on-call or after hours work may be required

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