Responsibilities
- Work with outsourced service providers and product principals to manage the delivery, operations as well as Tech Refresh for Microsoft suite of services:o Microsoft 365 (such as Exchange Online, OneDrive, SharePoint Online,Teams, Viva etc.)
o Dynamics 365 including Power BI, Power Automate and Power Platform
o MS Enterprise Mobility Suite (Intune, MCAS Azure Information Protection)
o Microsoft Entra (configuring and setting up the synchronisation of on-premise AD with
Microsoft Entra ID, federation services)
o Other Microsoft products such as Stream, Telephony services.
- Ensure the operations process and controls are clearly documented and operationalised
- Plan, design and support Technology Refresh and migration activities for the infrastructure services.
- Ensure smooth service delivery and implementation within the business context.
- Understand technical, quality management and security guidelines and policies and ensure operations processes and supporting systems comply with these policies and guidelines.
- Manage infrastructure operations and support and ensure delivery of services meet agreed service levels.
- Propose new solutions to enhance operational efficiency and improvement of infrastructure.
- Other duties as may be delegated by the Manager or Team Lead from time to time.
