Are you a culinary leader ready to elevate dining experience?
Our client is seeking for a strategic and results-driven Operations Manager to oversee and optimize the operations for multiple outlets. If you’re a leader who thrives in a dynamic environment and has a passion for excellence, we want to hear from you!
Key Responsibilities:
STRATEGIC PLANNING
- Responsible for financial performance of at least 2 brands, including profit & loss and implement appropriate cost control measures
- Manage the brand’s budget and forecasts to meet or exceed management expectations
- Develop and recommend business marketing plan to increase sale
- Plan, direct and coordinate future outlet openings
OPERATIONS MANAGEMENT
- Oversee the daily operations of at least 2 brands
- Maintain and improve the overall performance of the brands on a regular basis including cost analysis and monitoring of processes
- Supervise food and operational safety to ensure a comfortable environment for restaurant patrons
- Drive operational efficiencies across outlet by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
- Establish operational procedures and standards to ensure service quality and ensure full compliance to the organisation’s SOPs, policies and service standards
- Maintain product and service quality standards by conducting ongoing evaluations, investigating complaints, and initiating corrective actions
- Manage supervise and groom a team of area managers, restaurant managers, supervisors and service staff to ensure maximum utilization of manpower allocated
- Any other jobs or duties assigned by the General Manager, Operations from time to time.
Specifications:
- Proven experience in an operations management role within the hospitality or restaurant industry.
- Strong financial acumen and experience managing budgets and forecasts.
- Excellent leadership and team-building skills.
- Ability to analyze performance metrics and implement improvements.
- Knowledge of operational safety standards and procedures.
- Exceptional communication and interpersonal skills.
If you are a strategic thinker with a track record of operational excellence, please submit your resume and a cover letter detailing your relevant experience and vision for the brands.
