JOB DESCRIPTION
Department: Quality Assurance
Report to: Senior Engineer
Functional Relationships with:
Relationship with Production, Process Engineering, Machine Engineering, Quality Control, Sales
POSITION PROFILE:
Based in: Singapore
Job Site: Yishun
The successful candidate will: take charge of customer handling (care/support) scope. Provide statistical information about MLCC customer complaint for quality improvement by identifying the testing methods and samples and provide necessary support to various departments.
Key Duties & Responsibilities:
- Handling of internal complaint from production, sales etc.
- Handling of external complaint from customers
- Analysis the complaint and establish statistical data by identifying sample size and acceptable error
- Monitor and review quarterly data based on customer’s complaint
- Prepares reports by collecting, analyzing and summarizing data
- Provide recommendations for improvement and reduction of complaint
- Provide technical support to the customer
- Manage of detective material return
Ability / Competency Required:
- Degree in any Engineering field
- Good interpersonal and communication skills
- Ability to work well in a team
- Problem solver
- Ability to perform multi-tasking
- Knowledge of IATF16949 will be an added advantage
- With statistical knowledge
- Attention to detail
