Job Description
- Respond to custome enquiries on product availability and pricing enquiries
- Process all orders received and coordinating of shipments both Singapore and overseas
- Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic
- Verify products and pricing accuracy, endorse and acknowledge receipt of orders
- Data entry of all orders into system with accuracy by the stipulated order cut-off time
- Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders
- Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume
- Coordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of orders
- Generate and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.)
- Collate all shipping documents and dispatch to consignees
- Attend to customer complaints and coordinate feedback and investigation findings
- Maintain strong business relations and close contact with customers
- Provide back up support in absence of colleagues in the team
- Liaise with various departments on customers’ enquiries on products
- Maintain records and references for internal and external audits
- Participate in maintenance of Quality Management Systems (ISO 9001:2000)
- Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001)
- IATF 16949 awareness
- Participate in ad hoc projects related to Customer Service Team
