**Job Description:**
We are seeking a dedicated and proactive After-Sales Service Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support for our smart lock products, ensuring customer satisfaction, and addressing any technical issues that arise.
**Key Responsibilities:**
- Provide timely and effective support to customers via phone, email, and live chat.
- Troubleshoot and resolve technical issues related to smart locks.
- Educate customers about product features and usage.
- Collaborate with the technical team to address complex issues.
- Maintain accurate records of customer interactions and issues.
**Qualifications:**
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Passion for technology and smart home solutions.
**Benefits:**
- Competitive salary
- Opportunities for professional development
- A friendly and supportive work environment
If you are enthusiastic about technology and customer service, we would love to hear from you!
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