Role: Contact Center – Customer Support
Designation: Customer Support Representative – Mobile Support
Department: Operations
Reports to: Team Leader
Summary:
Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing “white glove” customer service and satisfaction.
Responsibilities:
- Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
- Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
- Meet and improve schedule guidelines (log in, breaks, avail and on call handling time etc.) and demonstrate reliable attendance
- Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
- Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
- Display professional, positive, and courteous phone etiquette.
Education:
- High School pass is minimum requirement with Excellent Communication skills
- Knowledge of English as the secondary language is preferred
Working conditions and requirements:
- Remote – Work from home
- Should be available to work between 7 AM to 7 PM local time (Rotational Shifts)
- Should have a reliable and fast Wi-Fi connection at home.
- Should be ready to connect via video during training and 1 on 1 discussions.
- Should have a safe and suitable work environment at home
- Should be able to work as per the break/lunch timings allocated by the supervisor
Selection Criteria: -
- Interview
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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
