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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Contact Center Customer Support Bilingual English and Malay
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Contact Center Customer Support Bilingual English and Malay

Tech Aalto Pte. Ltd.

Tech Aalto Pte. Ltd. company logo

Role: Contact Center – Customer Support

Designation: Customer Support Representative – Mobile Support

Department: Operations

Reports to: Team Leader


Summary:

Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing “white glove” customer service and satisfaction.


Responsibilities:

  • Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
  • Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
  • Meet and improve schedule guidelines (log in, breaks, avail and on call handling time etc.) and demonstrate reliable attendance
  • Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
  • Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
  • Display professional, positive, and courteous phone etiquette.

Education:

  • High School pass is minimum requirement with Excellent Communication skills
  • Knowledge of English as the secondary language is preferred

Working conditions and requirements:

  • Remote – Work from home
  • Should be available to work between 7 AM to 7 PM local time (Rotational Shifts)
  • Should have a reliable and fast Wi-Fi connection at home.
  • Should be ready to connect via video during training and 1 on 1 discussions.
  • Should have a safe and suitable work environment at home
  • Should be able to work as per the break/lunch timings allocated by the supervisor

Selection Criteria: -

  • Interview

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.


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