The Service Crew/Captain at La Table D’ Emma plays a pivotal role in ensuring a seamless daily operation, from opening to closing. This position involves taking orders, assisting with table settings, basic cashiering, maintaining cleanliness, and upholding service standards as per management guidelines. The Service Crew/Captain is also responsible for providing excellent customer service, handling inventory, addressing customer feedback, and collaborating with the restaurant team to deliver a pleasant dining experience.
What you will expect:
- Assist in the smooth operation of daily service, including opening and closing procedures, taking orders, setting tables, and maintaining cleanliness
- Ensure all pre-opening duties are completed daily
- Perform basic cashiering duties accurately
- Provide service according to established procedures and standards
- Familiarise oneself with the menu and beverage list, and confidently recommend/upsell items and specials to customers
- Handle customer complaints and feedback effectively, communicating issues to immediate managers for resolution
- Maintain high standards of personal hygiene, appearance and professionalism
- Coordinate with the restaurant team (stewards/bussers, kitchen staff and bar staff) to ensure smooth operations and excellent customer service
- Uphold table etiquette and contribute to maintaining a pleasant restaurant ambiance
- Perform other related duties as required by the Assistant and/or Restaurant managers
Skills/Qualifications
- Previous experience in a similar role preferred
- Pleasant personality with a strong orientation towards customer service
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure in a fast-paced environment
- Positive attitude :D
5 Days work/week rostered, must be able to work weekends.
Time: 10.30am to 2.30pm and 5.30pm to 10.30pm (Split Shift)
