Main Duties and Responsibilities
As the Assistant Manager (In-Room Dining) for our Resort, you will be responsible for the smooth operations of our in-room dining service. You will be instrumental in helping us enhance our reputation for excellent customer experience by ensuring that our guests receive a memorable dining experience in the comfort of their rooms.
Key Responsibilities
- Oversee the daily operations of our in-room dining department, including order taking, delivery, and service. As part of the role, you will be responsible for developing and updating the in-room dining menu, incorporating guests’ feedback and seasonal offerings to keep the menu fresh and appealing.
- You will play the role of a Service Ambassador by ensuring an exceptional guest experience. You will address any inquiries, resolve complaints and ensure timely and accurate delivery of orders. Additionally, you will have the remit to maintain and enforce service standards, including presentation, quality, and hygiene.
- In performing your role, it will be essential for you to ensure compliance to all necessary health, safety and hygiene regulations.
Job Requirements
- Diploma in Food and Beverage Services or an equivalent professional qualification in a related field
- 4 to 6 years’ experience in a similar capacity, in a property of similar standing.
- Strong interpersonal and communication skills with the ability to engage effectively with various departments and our guests.
- Excellent organizational skills and able to multitask effectively.
