Work Location:
· Thomson Plaza
· Willing to travel to other branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza)
Work Days:
· Monday-Friday: shifts between 10am-10pm
· Saturday-Sunday: 8am-6pm
· Able to work shift hours and on weekends (4 weekdays and 1 weekend)
· 44 hours per week
Job Responsibilities:
· Service oriented
· Acquire and maintain strong knowledge of the organisation's programmes, services and processes
· Keep abreast of latest MOE initiatives to stay relevant with customers' needs
· Actively promote and upsell programmes to both prospective and existing customers
· Attend to customers' needs and enquiries in a prompt and service-oriented manner
· Build rapport and maintain a positive relationship with all stakeholders
· Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner
· Meticulous and detail oriented to ensure administrative duties like registration and enrolment data are accurately captured
· Maintain an updated record of customer interactions, including inquiries, feedback and complaints
· Provide support and assistance to teachers and students whenever required
· Uphold a strong communication platform between teachers and parents
· Assist in other adhoc duties as assigned
Job Requirements:
· Minimum Diploma holder
· Strong proficiency in spoken and written English
· Proficient with Google Docs, Google Sheets and Microsoft Office
· Good team player with ability to work with minimal supervision
· Prior experience in education industry would be advantageous
Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).
To submit your application, you can also drop us an email ([email protected]) with the position that you are applying for and a copy of your resume.
We regret to inform that only shortlisted candidates will be contacted.
