Responsibilities
- Lead the build-and-deploy technicians and provide training as necessary
- Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
- Resolves issues related to desktop computing, software, and hardware
- Support all end-user BAU activities such as software upgrades, patching, computer imaging, deploying build images and software using InTune
- Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity issues, etc.
- Manage IT assets purchase orders, delivery, and installation with 3rd party supplier
- Produce operational documentations and evidence for internal and external audits
- Consistently consult direct manager in evaluating requirements and execution
- Support all business areas with technical expertise and provide outstanding service to end-users
Skills Requirement
- Bachelor’s degree in computer science/ Information Technology/ Engineering or equivalent
- 5-7 years’ experience in IT environment
- Excellent knowledge in troubleshooting on Windows, Mac, operating system.
- Basic network infrastructure skills
- Ability to stay calm under pressure and very well organized in advancing tasks assigned.
- Ability to communicate and supervise 3rd party vendor effectively
- Ability to manage asset inventory very well
- Knowledge in ServiceNow, JIRA, Confluence
- Strong skills in Microsoft Excel.
