Customer Service Officer
Salary: $2000 - $2500 + commission
Working Days: 5 days, 8:45am – 5:45pm
Working Location: Tanjong Pagar
Job Description:
1. Guest Engagement:
- Greet and engage with hotel guests, offering assistance and information.
- Provide details about Singapore attractions and available tour packages.
2. Sales and Promotion:
- Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
- Assist guests with the booking of tours and activities.
3. Inquiry Handling:
- Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
- Provide accurate information and recommendations.
4. Complaint Resolution:
- Address guest complaints and concerns with patience and professionalism.
- Take appropriate actions to resolve issues and ensure guest satisfaction.
5. Documentation:
- Maintain accurate records of tour bookings, guest preferences, and complaints.
- Collaborate with tour operators to confirm reservations and resolve discrepancies.
Requirements:
- Diploma or equivalent.
- 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
- Knowledge of Singapore attractions and tour packages.
Email: [email protected]
Tan Yong Zhi (Jackson) | Reg: R24124461
The Supreme HR Advisory Pte. Ltd | EA No: 14C7279
