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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Officer | Tanjong Pagar | 5 Days | Up To $2.5K + Commission - 4461
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Customer Service Officer | Tanjong Pagar | 5 Days | Up To $2.5K + Commission - 4461

The Supreme Hr Advisory Pte. Ltd.

The Supreme Hr Advisory Pte. Ltd. company logo

Customer Service Officer

Salary: $2000 - $2500 + commission

Working Days: 5 days, 8:45am – 5:45pm

Working Location: Tanjong Pagar


Job Description:

1. Guest Engagement:

  • Greet and engage with hotel guests, offering assistance and information.
  • Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

  • Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
  • Assist guests with the booking of tours and activities.

3. Inquiry Handling:

  • Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
  • Provide accurate information and recommendations.

4. Complaint Resolution:

  • Address guest complaints and concerns with patience and professionalism.
  • Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

  • Maintain accurate records of tour bookings, guest preferences, and complaints.
  • Collaborate with tour operators to confirm reservations and resolve discrepancies.

Requirements:

  • Diploma or equivalent.
  • 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
  • Knowledge of Singapore attractions and tour packages.


Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

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