· Handle customer's enquiries and booking of appointment.
· To uphold and maintain the highest customer service standards of the Spa.
· To be knowledgeable of the services provided, and to effectively respond to customer queries, needs, and expectations.
· Make recommendations on our products and treatments a to customer
· Responsible for preparing the necessary treatment products and stocks replenishment.
· Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.
· Able and flexible to work on weekends / public holidays / after office hours.
· Customer oriented with a pleasant personality.
· Has strong interpersonal skills.
· Able to work in a fast paced environment and can multitask.
· Ability to remain calm and composed under pressure.
