Key Responsibilities
· Project manage system development from business requirements to implementation
· Able to collect user requirements and perform business analysis
· Document the business requirements for overseas development team for applications development
· Conduct user training on new business systems for users
· Manage user acceptance testing
· Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
· Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs
· Ensure Licensing Management
· Support onboarding / off-boarding employees on corporate systems
· Create and update manuals and documentation
Key Required Skills
· Degree in Computer Science or related courses
· At least 3 years of IT project experience
· Experience in application development and support
· Required knowledge includes Java, servler, jsp, freemaker, Spring, Hibernate, JPA
· Skilled in HTML, Javascript, Vue, React and other frameworks
· Experienced in Oracle, MYSQL, SQL Server; and able to write SQL statements
· Knowledge in FIORI and ABAP will be an advantage
· Proven work experience as End user services manager
· Advanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager
· Exceptional customer service skills with a problem-solving attitude
· Task-oriented and organized, experience managing a ticket queue and ability to prioritize
· Team management skills, team player, can collaborate in a productive fashion
· Able to troubleshoot a large variety of technical issues
· Experience in remote support
· Desktop Support: Windows 10 and Mac 10.13+
· Hands on experience with help desk and remote-control software
· Solid technical background with an ability to give instructions to a non-technical audience
· Ability to work under pressure
· Good attitude and willingness to learn
· Able to work with colleagues from different countries
· Customer-service oriented
· Good team work
· Excellent written and verbal communications skills
