Job Description & Requirements
Duty and Responsibilities :
- Greeting customers in a friendly manner and manage customers queries in a timely and efficient manner
- Prepare beverage according to standardized reciepe and customer preferences
- Utilize proper brewing techniques and equipment to ensure the quality and consistency of each beverage served
- Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions
- Prepare drinks by following the prescibed recipe and preparation techniques
- Ensure knowledge of menu and products
- Accurately process customer orders, handle cash and electronic payments
- Act in compliance to operational policies and procedures
- Communicate customer feedback to managers and recommend new menu item
- Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, servicing utensils and workstations to meet the requirements of Health & Safety and Hygiene Protocol
- Ensure sufficient stock at all time by monitoring tea investory levels, reporting discreapancies , restocking supplies, handing stock delivery upon arrival as needed and communicating inventory needs to management
- Handle daily administrative tasks related to outlet operations
Requrements :
- Responsible, highly motivated and proacticve individual with regular and puntual attendance
- Prior working experience as a barista or in a similar customer service role is preferred, however not mandatory but added advantage. Training will be provided
- Ability to work in a fast-paced enviroment and handle multiple task simulaneously
- Basic math skills for processing payment and handling cash transactions
- Able to work and collaborate as a team to achieve outlet targets and to ensure smooth operational process
- Flexibility to work varies shifts, work evening, weekends, and public holidays as needed
- Able to travel and assists other outlet if in need of manpower
