Working location: Alexandra
Working hours: 10am to 6pm (Monday to Friday)
JOB DESCRIPTION
- Respond promptly to customer inquiries through phone, email, chat, and social media
- Address customer concerns and provide accurate information about products and services
- Building and keeping a good rapport with customers and fully comprehending their needs
- Ensuring that client information is updated and reviewed, including contact information, birthdays, and Social Security numbers
- Maintaining knowledge of current services to provide clients with accurate information
- Setting up appointments or contacting clients after their initial encounter with a salesperson and helping the sales team to boost output
- Finding new clients through participating in networking events and trade exhibits
- Prepare reports on customer service activities, trends, and performance metrics
- Participate in team meetings, training sessions, and performance reviews
JOB REQUIREMENTS
- Minimum Diploma and above
- Ability to handle high-volume customer interactions and remain calm under pressure
- Entry level candidates are welcome to apply, training will be provided
EA Reg. Number: R21100629
EA License Number: 22C1278
