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Jobs in Singapore   »   Jobs in Singapore   »   Information Technology Job   »   System Engineer
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System Engineer

Beumer Group Singapore Pte. Ltd.

Beumer Group Singapore Pte. Ltd. company logo

Job Description:

  • Facilitate all software modifications and upgrades as part of the software maintenance to upkeep smooth operations of the system.
  • Prepare and review SUCOs / SARs (Access request approval) before obtaining approval from customer
  • Reports to O&M Manager & Assistant Manager.
  • Deliver service and support to the O&M Team when requested.
  • Attend to and manage all software or hardware related errors.
  • Work closely with System Administrator to resolve software and hardware related issues.
  • Diagnose and resolve technical hardware and software issues involving BHS Application, network connectivity and more.
  • Gather information and determine the issue by evaluating, analyzing and isolating the details/symptoms.
  • Follow standard processes and procedures.
  • Identify and escalate priority issues.
  • Redirect problems to appropriate resource.
  • Reviews all system occurrences to prevent recurrence.
  • Coordinate and follow up with Hotline on all reported cases and communicate to the customer where necessary.
  • Interact with the customer to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Provide guidance and training to CC room staff on all software related matters.
  • Carry out training to staff and conduct practical test during off peak period.
  • Coordinate with local equipment supplier/vendors (system related).
  • Perform periodically review of system logs, operations report and follow up on action plans.
  • Review monthly operations statistics together with the Manager.
  • Provide monthly system performance analysis and generate required reports for stakeholders
  • Develop and maintain installation and configuration procedures where necessary.
  • Maintain operational, configuration or other procedures where necessary.
  • Schedule & deploy firmware updates & patches for equipment (Servers and Network devices) with vendors.
  • Stay current with system information, changes, and updates.

Requirements:

  • Degree in Computer Science, Engineering or equivalent.
  • Certifications in supporting relevant technologies such as MCP, MCSE and CCNA will be a definite advantage.
  • Diploma in Computer Science or Engineering, or its equivalent, with relevant experience of at least 7 years will also be considered.
  • Experience in maintaining automated baggage handling systems or automated systems in material handling industries preferred.
  • Experience in a control room environment preferred.
  • General understanding of the underlying operating system, e.g., VMware, Windows and Linux.
  • General understanding of storage technologies, memory management, disk arrays, NAS/SAN, networking.
  • Must be a strong team player and able to work independently, with curiosity and strong problem-solving skills.
  • Able to travel overseas if required.
  • Possess strong communication skills in English.

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