Work Location: Outram
Job Description:
- Ensure the provision of prompt and accurate clarifications to customer queries.
- Ensure that feedback and complaints are followed-up appropriately.
- Ensure 90% of the applications are processed within five working days.
- Ensure that only applicants, who fulfil the relevant criteria, are considered for licences.
- Ensure that all queries are replied within five working days.
- Ensure that all records can be retrieved quickly upon request; and
- Make outgoing calls in reply or in response to callers who leave their numbers and request that operators call them back.
- Required to possess sound knowledge of the legislations, doctrines, policies and guidelines relevant to the licensing regimes.
- Keep updated of any changes to the legislations, doctrines, policies and guidelines to ensure that no licence applications are wrongly approved or rejected.
- Responsible for managing customers’ queries and feedback.
- Scrutinise the results of the various screening records in deciding on the recommendations on whether to approve or reject the licence applications.
- Analyse the applications and documents submitted to make recommendations to the relevant supervisor to approve or reject the licence applications.
- Any other ad hoc duties assigned.
Please contact Terence at +65 9645 4048 your resume directly for fast response.
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