Job Scope
- Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy
- Maintaining confidentiality of caller and Hospital information as directed
- Conducting appointment bookings from all sources of referrals for the Specialist Outpatient Clinics/Centres via phone calls, faxes and emails
- Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required
- Directing calls to internal and external stakeholders
- Handling and resolving complaints
- Providing call back assistance (CBA) service to callers
- Performing other related duties as assigned or requested
Requirements
- Min Diploma in any discipline
- Prior call centre experience is a must!
Working Hours
Monday to Friday (9am to 6pm; 12pm to 9pm)
Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.
We regret to inform that only shortlisted candidates will be contacted.
EA Personnel No: R23116144
EA Personnel Name: Lim Ruo Yi, Rachel
Company Registration Number: Recruit Express Pte Ltd (99C4599)
