Duties & Responsibilities:
· Keeping up with all the email correspondence
· Meet and greet premium guests who check in at Guest Services Lounge for their flight;
· Manage feedback received from guests in person, via call and email;
· Collate compliment / complaint / feedback statistics into monthly reports;
· Perform rotating shift work;
· Assist Operations Team when required;
Any other duties as assigned by superior
Qualifications, Knowledge & Experience:
· GCE ‘O’ or ‘A’ Levels or its equivalent;
· Minimum 2 yrs of relevant working experience in similar role in customer service;
· Excellent communication and interpersonal skills;
· Pleasant and outgoing disposition;
· Proficient in MS office & Internet.
