We are seeking an experienced and guest-focused Guest Services Supervisor/Manager to join our team at Hilton Garden Inn Singapore Serangoon. The successful candidate will oversee Front Office operations, ensuring exceptional service quality, maximizing room occupancy, and promoting hotel services.
Key Responsibilities:
- Oversee Front Office operations, ensuring seamless check-in/check-out experiences.
- Gather guest feedback, suggesting operational improvements.
- Resolve guest complaints efficiently, communicating solutions clearly.
- Recognize Hilton Honor guests, providing personalized experiences.
- Optimize room occupancy, using up-selling techniques to promote hotel services.
- Monitor Front Office team appearance, standards, and performance.
- Ensure team knowledge of hotel products, services, pricing, policies, and local area.
- Foster strong communication and collaboration with all hotel departments.
- Address performance issues, complying with Hilton policies.
What we need in you:
- Min 2 years of Front Office experience in a hospitality environment
- Strong communication and interpersonal skills
- Guest service expertise
- Time management and organizational skills
- Knowledge of hotel operations and systems (e.g., Hilton OnQ)
