x
Get our mobile app
Fast & easy access to Jobstore
Use App
Congratulations!
You just received a job recommendation!
check it out now
Browse Jobs
Companies
Campus Hiring
Download App
Jobs in Singapore   »   Jobs in Singapore   »   Guest Services Supervisor/Manager
 banner picture 1  banner picture 2  banner picture 3

Guest Services Supervisor/Manager

Grand Imperial Hotel Pte. Limited

Grand Imperial Hotel Pte. Limited company logo

We are seeking an experienced and guest-focused Guest Services Supervisor/Manager to join our team at Hilton Garden Inn Singapore Serangoon. The successful candidate will oversee Front Office operations, ensuring exceptional service quality, maximizing room occupancy, and promoting hotel services.


Key Responsibilities:

  • Oversee Front Office operations, ensuring seamless check-in/check-out experiences.
  • Gather guest feedback, suggesting operational improvements.
  • Resolve guest complaints efficiently, communicating solutions clearly.
  • Recognize Hilton Honor guests, providing personalized experiences.
  • Optimize room occupancy, using up-selling techniques to promote hotel services.
  • Monitor Front Office team appearance, standards, and performance.
  • Ensure team knowledge of hotel products, services, pricing, policies, and local area.
  • Foster strong communication and collaboration with all hotel departments.
  • Address performance issues, complying with Hilton policies.

What we need in you:

  • Min 2 years of Front Office experience in a hospitality environment
  • Strong communication and interpersonal skills
  • Guest service expertise
  • Time management and organizational skills
  • Knowledge of hotel operations and systems (e.g., Hilton OnQ)

Sharing is Caring

Know others who would be interested in this job?