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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Executive, Guest Service
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Executive, Guest Service

Ascott International Management Pte Ltd

Job Responsibilities:

  • Assist residents with check-in and check-out procedures
  • Ensure all residents are attended to at the Front Desk
  • Issue apartment access key cards
  • Attend to and anticipate all residents' queries and needs
  • Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
  • Manage residents’ accounts, information and apartment availability in the system
  • Perform simple bookkeeping
  • Make and confirm reservations
  • Assist with the onboarding process for new employees
  • Respond to all queries through walk-ins, emails and calls and assist with requests
  • Handle and record resident feedback and complaints, referring them to supervisors and managers
  • Receive and convey messages to residents promptly
  • Handle the safekeeping of cash and residents’ valuables and belongings
  • Perform related tasks as assigned


Job Requirements:

  • Entry level candidates who have attained a ITE in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
  • Service-oriented
  • Passion in learning a variety of tasks, including handling paperwork
  • Willingness to perform shifts

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