As a Senior Systems Engineer at IP-Tribe, you will join a team of dedicated engineers. In this role, you will work in technical environments to provide professional, high-quality support and assistance to our customers.
Our focus is on agility, and we seek someone who can ensure continuity in rapidly changing conditions. This involves close collaboration, working in cross-functional and self-organizing teams, enabling swift issue resolution, and maintaining strong relationships with demanding users and customers.
Responsibilities:
· Lead the response to support requests and escalations
· Provide technical support remotely and on-site
· Diagnose and resolve critical customer issues until closure
· Lead and conduct thorough testing of systems and solutions
· Perform scheduled 24/7 standby TAC (Technical Assistance Centre) duty
· Maintain good client relationships through proactive communication and solution delivery
· Track, manage, and report on work records, ensuring accuracy and timeliness
· Generate, compile, and analyze detailed job reports and metrics
· Lead, mentor and guide junior engineers, sharing expertise and best practices
· Lead continuous improvement initiatives, suggesting and implementing system enhancements
· Collaborate with cross-functional teams to drive project success and resolve complex issues
· Participate in the design and architecture of systems, and contribute to strategic planning
· Fulfil additional duties as assigned by the Manager
Requirements:
Experience & Knowledge
· Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Telecommunication Engineering or a related field from a reputable university
· Minimum of 7 years and above of experience in telecommunications with a proven track record in a senior or lead role
· Extensive experience with Linux Operating Systems, telecommunications, IP telephony, AWS cloud, Kubernetes, database systems, data networking, 3GPP diameter and HTTP protocols
· In-depth knowledge of Business Support Systems (BSS), Online Charging Systems (OCS), Policy and Charging Rules Function (PCRF), Diameter Edge Agent (DEA), and Diameter Routing Agent (DRA).
· Proficiency with any cloud platforms and services, including AWS, Azure, or Google Cloud Platform.
· Professional certifications in relevant areas (e.g., Firewalls, AWS, Red Hat, Database Systems, Kubernetes, Linux) are highly advantageous.
· Proven ability to handle complex technical issues and deliver high-quality support, in a pressurizing environment.
Skills and Personality:
· Ability to troubleshoot and resolve technical issues independently and efficiently
· Strong leadership and mentoring skills, capable of guiding and developing junior team members
· Highly motivated, results-oriented, and dedicated individual with the ability to drive initiatives and lead projects
· Self-sufficient with strong decision-making skills and the ability to work with minimal supervision
· Passionate about staying updated with emerging technologies and industry trends
· Excellent verbal and written communication skills, with the ability to convey technical information clearly and effectively
· Strong analytical and problem-solving skills, with a strategic approach to complex challenges
