- Job Responsibilities
• Provide fast, friendly, and efficient service to Guests.
• Acknowledge, greet customers and converse with Guests who approach the Cashier area of the restaurant.
• Process cash, comp, coupon, or credit card transactions.
• Handle all cash transactions by accepting money, comps, coupons, and credit cards and calculating the change accurately.
• Ensure that charges are correct, and that the Guests signature is legible.
• Enter particulars of sales and payment into the POS system.
• Account for Guest checks as either used or unused.
• Complete required paperwork when handling comps, coupons and room charges.
• Pre-number all Guest checks in a continuous sequence. The numbers of the Guest checks should be recorded in a control book subject to audit whenever necessary. All unused checks returned should also be recorded.
• Group all cash and credit card checks for the shift and hand them to management at the end of the shift.
• Prepare proper accounting for both the daily cash receipts and cash float.
• Prepare daily cash remittance report.
• Ensure the daily collections received are placed inside remittance envelope and put into Drop-safe with witness.
• Be responsible for all missing checks and the cash balance of the cash register assigned, according to Hotel policies. Handle all overages in accordance to Cashier Variance Procedures.
• Maintain count and balance of bank float at the beginning and end of each shift.
• Record all matters in the logbook and refer to the logbook at the beginning of shift.
• Emphasize good personal behavior as per guidelines laid down in the Team Member Handbook and promote the spirit of teamwork.
• Maintain personal grooming as per propertys procedures.
• Meet the attendance guidelines of the job and adhere to regulatory, Departmental and Company policies.
• Communicate any potential guest issues / complaints to the MOD.
• Clean and always maintain physical work area and perform sidework duties as per the SOP.
• Be able to handle multiple duties at once.
• Involved in training program.
• Maintain high grooming standard following Marina Bay Sands guidelines.
• Attend line-ups with other staff and review all information pertinent to the days business. - Job Requirements
• Minimum Secondary school education with O Level passes; Diploma in any field is an advantage.
• Minimum 1 year in a guest service / guest contact role, preferably in a hospitality organization
• Possess food hygiene and safety certification.
• Able to work on rotating shifts, weekends & public holidays.
• Possess a well-groomed, professional appearance.
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